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Provision of information to VIAEXPRESSO to Users of the routes included in the Concessioned Network (articles 13 and 14 of the RGPD)

  • 1- Scope of the Policy

    This policy ("Policy") provides information on the terms in which the Road Concessionaire VIAEXPRESSO da Madeira, SA treats the personal data of users (the "Personal Data Processing") of the regional expressways integrated in the VIAEXPRESSO Concession in the extension (VE 1), between Machico and Ribeira de São Jorge, VE 2, between São Vicente and Porto Moniz, VE3, between Ribeira Brava and Madalena do Mar and between Arco da Calheta and Raposeira do Lugarinho and VE4, between Ribeira Brava and Meia Légua and between Serra de Água and São Vicente) in the scope of the fulfillment of its obligations as concessionaire, also containing general rules governing the use, contents and operation of the site

  • 2- Identity and contacts of the person responsible for the processing of personal data

    Identity of the Person Responsible for the Treatment of Personal Data
Road Concessionaire VIAEXPRESSO da Madeira, S.A.

    Contacts of the Person in charge of the Treatment of Personal Data

Way of the Pillar nº 65 C - 9000 - 309 Funchal

    Tel: (351) 291 911 580 - Fax: (351) 291 911 581
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • 3- Purposes, categories of data processed, legal basis for treatment and shelf-life

    VIAEXPRESSO treats personal data of users of concessioned roads and other owners, in order to carry out its obligations as a concessionaire for the management, operation and conservation of the express roads concessioned under the SCUT regime, for purposes of accident detection and prevention, road assistance, protection and safety of persons and goods with regard to road traffic, maintenance of concessioned roads, handling of complaints and information to users, and control and monitoring of road traffic.

    The VIAEXPRESSO in the pursuit of its activity treats the strictly necessary personal data, namely identification and contact data of users and other holders, driving license data, vehicle data (registration, characteristics) and documentation regarding the vehicle; accident or incident description data (including images of damages) and the circumstances in which they were caused (including date, time, location); data for billing and collection of road assistance services, content complaints, suggestions or requests for information, answers and clarifications and dates and times of their provision (management process).

    Personal data are only kept for the period of time strictly necessary to allow the pursuit of the concession activity, compliance with the legal and regulatory obligations to which VIAEXPRESSO is attached and the exercise of their rights.

  • 4- VIAEXPRESSO's Commitments to the Protection of Personal Data

    As an integral part of its privacy policy, VIAEXPRESSO is committed to treating the data legally and reliably, collecting only the data necessary and relevant to the purposes for which it is intended; allow holders to access and correct their data; not use the data collected to be incompatible with the purpose for which it was collected and is the subject of information; keep accurate and, where applicable, current data; guarantee the exercise of the rights to erasure, opposition, limitation of treatment and portability in accordance with the conditions that result from the law for the exercise of these rights by the holder; have systems installed to prevent undue access, alteration or destruction to the data processed; respect of confidentiality principles for the protection of the data processed.

  • 5- Categories of data recipients

    The data collected will be exclusively used by VIAEXPRESSO for the indicated purposes and the treatment based on the fulfillment of its obligations as concessionaire of the Regional Expressways integrated in the concession. To this extent, information may be communicated to the Granting Authority (Madeira Autonomous Region) or to authorities or entities empowered to intervene in the areas in which the complaints or suggestions received are submitted, in compliance with legal duties or reporting obligations resulting from in the terms of the road concession, as well as to competent authorities, under the law, such as security forces or judicial authorities.

    The VIAEXPRESSO, within the scope of the concessioned activity, may contract services which may imply the need for entities contracted to provide these services (Subcontractors), have access to personal data proceeding to its Treatment on account and according to VIAEXPRESSO instructions. VIAEXPRESSO only applies to Subcontractors which ensure the implementation of adequate technical and organizational measures for the protection of personal data, ensuring the protection of the rights of users and other owners in the light of the applicable legislation, which are bound to limit the processing of data on behalf of on account of VIAEXPRESSO with the same guarantees indicated in the above commitments and exclusively for the purposes indicated.

  • 6. Exercise of the rights of users and other owners with regard to data concerning them

    Users and other owners may ask VIAEXPRESSO to access personal data concerning themselves and to be processed by the same, as well as request the correction or update of the data that are outdated, incomplete or inaccurate.
In the cases specifically provided for by law, the holders of the data also have the right to request the erasure of personal data that they respect, as well as the right of portability, limitation and opposition to the treatment of same, and the exercise of rights must be requested by written request addressed to VIAEXPRESSO to the email address This email address is being protected from spambots. You need JavaScript enabled to view it. or to the address Caminho do Pilar nº 65 C - 9000 - 309 Funchal
Holders are entitled to submit a complaint to the supervisory authority for personal data, currently the National Personal Data Commission (CNPD).

  • 7- Use of cookies on the Site

    To learn more about cookies and how VIAEXPRESSO uses them on your site, please see [here] our Cookies Policy.

  • 8- Links made available on the Site

    As an integral part of the service provided to users and users, the VIAEXPRESSO Site contains links to sites owned by other entities (eg Regional Civil Protection and Fire Service of Madeira) that may be useful to which this policy does not apply, not available VIAEXPRESSO of any control over its operation and contents.

  • 9- Copyright

    The contents and design of the Site belong to VIAEXPRESSO. The copy of the information or data, the use of any texts, images or the name VIAEXPRESSO or logo presented on the Site and the creation of links to depend on the prior written consent of VIAEXPRESSO, without prejudice to the images and texts made available in the area of ​​the Network contained in the Site which, in any case, can not be used for profit or offensive purposes, nor can it be altered or manipulated without express mention of it.

  • 10. Site Content (Disclaimer)

    VIAEXPRESSO manages this Site with the purpose of providing access to information about its activity and the Concessioned Trails, traffic, conditions and other circumstances relevant to the circulation of users in them. Notwithstanding the permanent effort to ensure the quality of the contents and information, VIAEXPRESSO can not guarantee that it is complete or updated at all times.

    VIAEXPRESSO can not guarantee that the contents, software, products and services of this Site are free of errors or technical failures, and can not guarantee that there will be no interruption or disruption of the same due to these or other problems, and VIAEXPRESSO can not be held liable for any damages or problems that may arise as a result of the use of the Site or any other services or external sites, the limitation or exclusion of liability of VIAEXPRESSO being subject to the limits that result from mandatory legal provision in force.

  • This Privacy Policy may be updated by VIAEXPRESSO which will make the advertisement indicating the date of entry into force of updates on the site

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